Terms & Conditions

 

KOUZ MOBILE DETAILING seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services. By scheduling any service with KOUZ MOBILE DETAILING you hereby agree to all terms listed on said agreement.

Being a mobile service we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previous mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties.

• If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.
• If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.

KOUZ MOBILE DETAILING is not responsible for any pre-existing damage to the vehicle, including but not limited to scratches, dents, or mechanical issues. We will take utmost care while providing our services, but the customer is responsible for disclosing any existing issues with the vehicle.

Deposit and Payment Policy

A 20% deposit is required at the time of booking to secure your appointment. This deposit guarantees your slot and will be deducted from the total service cost.

• Cancellations with less than 24 hours’ notice: The deposit is non-refundable and will not be applied to any rescheduled appointment.
• Cancellations between 24-48 hours’ notice: The deposit is non-refundable but may be applied to a rescheduled appointment.
• Cancellations made more than 48 hours in advance: The deposit is fully refundable or can be applied to a rescheduled appointment.

The remaining balance must be paid in full on the day of the scheduled service. If the customer is not present, payment can be left in cash or check, or we will send an invoice via email that must be paid in full the same day. Failure to pay the remaining balance on the same day will result in a 10% late charge accrued each week if left unpaid.

Please note that KOUZ MOBILE DETAILING reserves the right to amend booking times or dates in accordance with weather conditions, equipment failure, or unforeseen circumstances without penalty to the company. Any changes will be communicated to the customer as early as possible. 

We require payment to be made in full the day of the scheduled service. If the customer is not present they can leave payment in cash or check or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each week if left unpaid.

Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances.

• We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work.
• We will contact you on the day of the appointment if we are running late or ahead of schedule.

Please remove all personal belongings, money, and other significant items from their vehicle before any type of detail.

• If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.
• Due to child safety we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

• We reserve the right to amend any price during the detailing should it differ from the original price.
• A minimum 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, faeces, or other hazardous materials.
• Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regards to your vehicles interior.

When it comes to windows we try to be our best. But from time to time and depending on temperatures windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clear coat.

Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original colour.

Any wax, sealant, or coating not properly cared for will not last the intended durability length. We recommend safe hand washing.

We respect your time and personal property and we will be polite and courteous at all times.

• However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
• We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviours be encountered.

 

For your safety please keep a safe distance, at least 2 – 4 metres away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings.

If we have applied a ceramic coating to your vehicle’s paint, trim, wheels, or glass and you opt out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicle coating every 3 months to ensure its durability for the next 1-2 years.

We recommend a deep detailing service at least once a year if not more, to keep your vehicle looking its best. If you choose to have your vehicle maintained every 3-4 months by us.

KOUZ MOBILE DETAILING reserves the right to update or change these Terms and Conditions at any time. Customers will be notified of any changes, and continued use of our services implies acceptance of the updated terms.

For any questions or concerns regarding these Terms and Conditions, please contact KOUZ MOBILE DETAILING at 916-538-9649